Please be advised...we will be closed July 4th 2008 and will not reopen until July 23rd 2008. We will not be processing or shipping orders, answering emails or telephones during this time. You are more than welcome to place your order, but please be advised it will be processed and shipped once we reopen. ALL ORDER PLACED ON OR BEFORE JULY 3rd WILL BE PROCESSED & SHIPPED BEFORE WE CLOSE!!!

We ship our products worldwide. We offer standard shipping and expedited shipping for domestic orders. Standard shipping takes between 1-2 weeks, once your order has been processed and shipped. Expedited shipping takes 2-5 business days, once your order has been processed and shipped. All international orders are shipped via United States Postal Service International Airmail. This method usually takes 2-3 weeks from the date of shipping. Since international rates vary country to country, the shipping charges are added onto your order, once we have packages, measured and weighed your box(es). Any import taxes and/or tariffs are the buyer's responsibility to pay. Please feel free to contact us, if you need your order immediately. We will be more than happy to provide you with an overnight shipping quote. Please note an in-house rush charge of $12.99 will be applied to any order requiring less than a 24 business hour lead time. We will advise you of this fee, before you are charged.

Please note... we do our best to package items safely and securely. Please understand mishaps do occur with shipping companies, once in awhile. We make sure fragile items are shipped with insurance, in case an unfortunate experience occurs. Please feel free to email us with any questions you may have, we are more than happy to assist you.

We accept the following methods of payment: Visa, Master card, Discover/Novus, American Express, Paypal, money orders, cashiers checks. Orders paid with personal checks will be held until the funds clear the bank. This can take 5-10 business days.

If the shipping address provided on your order is incorrect, we reserve the right to charge a $6.00 address correction fee. This is what UPS charges us, to make the correction, and we must pass it along to you.

If an item arrives damaged, we must be notified via EMAIL within 72 hours of receipt. You must retain all original packaging material, including the outer box. Do not contact the shipper yourself, contact us via email at customerservice@fairytaleweddingstore.com If you file a claim directly with the shipper, we will not be able to assist in the replacement of the product. If you do not retain all of the original packaging and the damaged item, your merchandise will not be replaced.

Our inventory is always changing with new things being added and other items being discountinued. For this reason, we do NOT offer a printed catalog. We also offer a CLOSEOUT section. This is a great area to find cost saving items for your event! Order quantities will be adjusted, based upon current inventory levels in stock. If an order quantity is adjusted on a closeout item, it will be considered complete and no back order will follow.

PLEASE NOTE...ALL SALES ARE FINAL...NO REFUNDS OR EXCHANGES PERMITTED FOR ANY REASON. We are very sorry if this poses an inconvience, however it is the only way we are able to ensure you are receiving brand new unused merchandise. A few bad apples have spoiled this for our customers.